Covid 19 Statement

We are delighted to be able to welcome you to Molly’s View, our brand new holiday home for summer 2021 season.

Please check in to Molly’s View using the QR Code, and do the same when you check in to site facilities, or any other location in Cornwall during your stay.

We are following Government guidelines and rule relating to Covid 19 at all times. This includes any rules the Government put in place relating to people who isolating, who are taken ill during their stay, as well as any restrictions in place relating to family groups, social bubbles and health and safety at the property.

Our cancellation policy relating to Covid 19 is as follows:

If we cannot provide your holiday because there is a national or local lockdown which forces us to close Molly’s View to guests, or if any local restrictions are enforced by Government which apply to the area in which you live.and are such that you must not travel, your holiday will be cancelled and we will give you 2 options.

Option 1:

We will give you the option to defer your booking to new future dates subject to availability, and leave your payment in place

Option 2:

We will refund all of the monies you have paid up to the point we are forced to cancel your holiday, less £50 to cover the costs of preparing and administering your booking.

Please note we do not cover cancellation charges if you are ill, or if you have to self isolate, or if you simply choose not to come. Please see the standard terms and conditions which sets out what if any refunds you can expect to receive if you need to cancel for any other reason other than lockdown and travel restrictions imposed by Government. Our terms and conditions also recommend you obtain insurance cover to cover unforeseen eventualities.

Our standard terms and conditions can be found here.

Molly’s view is a detached static caravan holiday home which enables our guests to decide if they wish to remain as safe as possible by self-catering as if they were at home.

The site at Newperran has plenty of outdoor space to roam and play, including several acres of former touring park for walks.

The Government guidelines for the holiday industry is available here Hotels and other guest accommodation – Working safely during coronavirus (COVID-19) – Guidance – GOV.UK (www.gov.uk). This changes and updates in line with the future plans to eventually end all lock down restrictions.

You will find that many of the facilities which you may wish to use at Newperran Holiday Park, for example the reception area, the swimming pool, and the laundrette, are open but operating with Covid-19 restrictions. Please contact us before your check in day if you need the latest information which will apply during your stay.

We have carried out risk assessments for Covid-19 and it may be that some of the things you are used to have changed since you last went on a self catering holiday.

Contactless check in and check out. We are operating contactless check in. When you arrive, go straight to Molly’s View holiday home as per the instructions sent to you. Follow the instructions to obtain the key from the key safe. When you leave please lock the caravan and return the key to the key safe and secure it.

Linen All the linen provided for you to use has been freshly laundered by North Cornwall Linen. This includes all the pillow protectors, mattress protectors. No items un-used by previous guests are carried over to the next booking.  To help us we ask you to

  • Strip all beds including the pillow and mattress protectors, regardless of whether anyone has used the bed, and fold/pile the laundry on the floor in the main bedroom.
  • Pile all towels and bath robes, whether used or not, in the shower cubicle.
  • Pile all tea towels whether used or not on the draining board.

We have adjusted the check in and check out times to allow our cleaning team the time to thoroughly clean all areas of the caravan prior to your arrival, including as many hours as possible with all windows and doors open, and including antibac wipe treatment for soft furnishings and hard surfaces.

We supply you with hand sanitiser, as well as brand new washing up equipment, and a selection of cleaning items, including dishwasher tablets, toilet rolls, kitchen towel and other items such as bin liners, toilet cleaner etc, so you do not need to buy anything or bring these things with you. However we do not supply personal toiletries which you will need to bring.

The most important thing is to follow any social distancing rules which are in force during your stay, and make sure everyone in your party regularly carried out hand washing, make use of portable pocket size hand sanitiser especially after touching communal surfaces when you are out and about, and the wearing of face coverings where this is mandated.

The guest information folders are in plastic wallets and every page is carefully cleaned.

We pay particular attention to items such as remote controls, door and window handles, hand rails etc.

Nearly all of the national supermarkets, including Waitrose and Morrisons, deliver to Newperran direct to the holiday home you are staying in, so consider booking a delivery slot well in advance and using this service to avoid queues and crowded supermarkets.

Most importantly please do not travel if you begin to feel unwell, or show COVID symptoms before your holiday. If you should become ill during your stay, you will be required to isolate and travel home as per Government advice.